Contact
Tell us what’s happening.
One email is enough to start. You don’t need a diagnosis, a technical vocabulary, or a password. We read it, tell you whether we can take the job, and agree the scope and fee with you before anything is paid.
What to include
- Your website address.
- What you are seeing: an error, a redirect, a warning from Google or your payment provider, a message from a customer, or a site that simply won’t load.
- When it started, and anything that changed around then, such as an update or a new plugin.
- Your platform and host if you know them. If you don’t, that is fine; the free check often tells us.
Never send passwords, access tokens, private keys, or customer data by email. If access is needed for accepted work, we agree a safe method and the minimum permissions with you first.
What happens next
- We reply by email, by a person, with any questions and whether we can take the job on.
- You get a written scope, a success criterion, and a quote. Nothing is paid until you approve it.
- Work is claimed against one of the week’s 20 slots. When they are gone, new requests wait for the next week.
Not sure what’s wrong?
Run the free check first. It takes under two minutes and gives us both a starting point.
Scan my website